Getting Support¶

Slices provides the following support channels:

You can verify the current status of the federated testbeds on the Federation monitoring
You can submit feedback and bugreports through jFed
You can email.

Federation monitoring¶

At https://fedmon.fed4fire.eu you can verify if a particular testbed is fully operational or not.

jFed Feedback / Bugreport¶

When encountering a problem or an unexpected outcome while using jFed, you can use the Feedback/Bugreport-button to get assistance. This will launch a wizard with some questions, and allows you to describe the problem.

_images/support_jfed_bugreport_example.png

Your input will then be sent to the jFed support team, together with a detailed log of all the AM API-calls that have been performed by jFed. This allows the team to do a thorough analysis of any error you encountered, which allows for a quick and detailed response.

Email support¶

You can email at helpdesk@ilabt.imec.be.